Delivering your products to the right place at the right time
Premium services for business customers
Secure your deliveries and improve customer satisfaction by specifying the time of delivery
PRIORITY
Delivery as soon as possible
In a hurry? Something unexpected? A trade show?
Your parcels need to arrive as quickly as possible, without delay.
Priority treatment in our network
Activation of alerts for our teams
No waiting in the branch
CONTROL
Delivery on the date of your choice
Not before, not after. Just at the right time.
You set the delivery date
We store until D-day
Immediate departure on the scheduled date thanks to automatic alerts
COMFORT
Delivery by appointment
Don’t know your customer’s availability?
We’ll get in touch with your recipient.
We confirm the appointment date by email.
On MyPortal, you can check when the appointment has been made.
PRIORITY13 & CONTROL13
Mandatory morning deliveries
Is your consignee unavailable in the afternoon? Is your product urgently needed?
Our Priority and Control products both come with a morning delivery option. With Priority13 and Control13, you can be sure that your consignee will be able to receive your products at the start of the day.
Adapt the delivery method to your business customers
By default, deliveries are made to the doorstep of the building, sheltered from the elements – as stipulated by the regulations governing the transport of goods.
But in some cases, this is not enough: complex platforms, congested shops, lack of personnel or equipment…
Heppner offers you two complementary options to provide a B2B delivery service that’s even more in tune with your customers’ needs.
FLOORS – Upstairs or backroom delivery
Your customer can’t get away from his daily routine and can’t get to the entrance to receive his order?
- You tell us where to deliver the order (floor, department, storeroom, etc.).
- If necessary, you give us the access code.
- Our driver is contractually authorized to go beyond the building entrance..
UNPALLET – Depalletizing and overpack take-back
Your customer is running out of time, space or equipment to depalletize his order?
- The driver removes and recovers the protective plastic film.
- He unloads the packages one by one.
- If applicable, he recovers the returnable pallet.
